BIKEBIKE CONCIERGE

Drop Off And Pickup Repair Service

We’ll Look After Everything

Too busy to bring your bike in? We’ve got you. Our concierge repair service provide scheduled pickup, professional in-shop repair service, and finally, scheduled drop-off - so your bike stays reliable and your day stays on track.

Your bike will be professionally assessed and serviced by one of Canada’s Best Bike Shops – without the hassle of loading it up or leaving your house.

Pickup and Drop off day is Monday with pickup appointments available throughout the day. Service is limited to residences in Calgary only.

E-BIKE DISCLAIMER
Before booking your e-bike in for service, check to make sure your bike has either a Bosch or Shimano motor system. We are not certified to service other systems at this time.

How Concierge Works

  1. Book Your Pick-Up: Monday is our pickup and drop off day. Times are available throughout the day.

  2. We’ll Pick Up Your Bike: A BikeBike team member will meet you at your pick-up location within the scheduled 1hr window. We’ll text or email you when we’re 30 minutes away.

  3. We’ll Assess Your Bike: Once it arrives at a BikeBike’s service department, we’ll perform a full inspection and assessment.

  4. You’ll Get a Work Order Quote: We’ll email you an estimate and follow up by phone to answer any questions you may have.

  5. We’ll Get to Work: After your approval, we’ll complete the service and get your bike ride-ready.

  6. Book Your Drop-Off: When the service is complete, you’ll receive a payment link. We’ll also call to arrange your preferred drop off time.

  7. Pedal off into the sunset!

Frequently Asked Questions

  • Because pick-ups and drop-offs run once per week, the minimum turnaround is typically one week from pick-up to drop-off. Additional time may be required for special-order parts.

    When your work order is complete, we’ll send a payment link and you can select your drop-off date.

  • Concierge Service is $39 round-trip. This non-refundable booking fee is paid at the time of booking to reserve your pick-up window. You may change your pick-up date with more than 24 hours’ notice.

  • Yes!
    We are more than happy to pickup all your bikes for service. There is an extra $15 fee per bike that will be added to your service quote.

  • The booking fee is non-refundable. You can reschedule your pick-up with more than 24 hours notice at no additional charge.

  • Please ensure you (or someone 16+ are available to hand off/receive the bike during the scheduled 1hr window. For your convenience, we’ll notify you approximately 30 minutes before arrival by text or email.

  • Yes!
    If you prefer to collect your bike in person after service, just let us know. Please note there is no discount or refund for one-way delivery.